Home › By practice › Paralegals & legal staff
What lawyers say about AI, said by paralegals & legal staff. 265 public voices since 2023, as of : 91 like what they use and 124 do not. Most discussed: ChatGPT (122 voices, 28 like and 77 dislike); CoCounsel (35 voices, 9 like and 18 dislike); Claude (23 voices, 17 like and 2 dislike). The most common complaint is accuracy (75 voices) and the most common thing they value is time saved (43 voices).
Paralegals and legal staff, mostly from r/paralegal. 265 voices on record since 2023: 91 like what they use, 124 don’t, the rest are mixed or neutral.
How a voice lands here: it was posted in a community for that seat (r/biglaw, r/LawFirm, r/paralegal) or the author says it in their own words (“I work in-house”, “our small firm”). Everything else is “not stated” and stays out of this page.
Quoted voices · newest first (218)
“My boss used it in a conclusion for a brief, and it called the same party 2 different things and did not accurately summarize the argument.”
in “Trying to get my foot in the door at the wrong time? Is this profession going to be there next year?”
“I’ve been learning and working with Clio Manage, and I’ve found it particularly useful for keeping matters, tasks, documents, contacts, and deadlines organized in one place.”
in “Clio Work” · 4 voices
ClioValuesLikes Clio as a law firm platform and is promoting it at work, but has not used its AI features. (summary, not a quote)openClioMixed“Use Clio as your core CMS and Clio Work for quick admin tasks (summarizing phone notes, status drafting), but look at specialized tools for heavy medical extractions and full demand generation.”open
ClioCriticizes“I had one case where my client was injured in a not so common area but Clio ignored it.”open
“I had one case where my client was injured in a not so common area but Clio ignored it.”
in “Clio Work” · 4 voices
ClioValuesLikes Clio as a law firm platform and is promoting it at work, but has not used its AI features. (summary, not a quote)openClioMixed“Use Clio as your core CMS and Clio Work for quick admin tasks (summarizing phone notes, status drafting), but look at specialized tools for heavy medical extractions and full demand generation.”open
ClioValues“I’ve been learning and working with Clio Manage, and I’ve found it particularly useful for keeping matters, tasks, documents, contacts, and deadlines organized in one place.”open
“Use Clio as your core CMS and Clio Work for quick admin tasks (summarizing phone notes, status drafting), but look at specialized tools for heavy medical extractions and full demand generation.”
ClioValuesLikes Clio as a law firm platform and is promoting it at work, but has not used its AI features. (summary, not a quote)openClioCriticizes“I had one case where my client was injured in a not so common area but Clio ignored it.”open
ClioValues“I’ve been learning and working with Clio Manage, and I’ve found it particularly useful for keeping matters, tasks, documents, contacts, and deadlines organized in one place.”open
“I recognize the operative term is yet, but ChatGPT and Claude still make so many mistakes even on their most advanced levels because they don’t have actual judgment.”
in “AI Replacing Paralegals / ChatGPT Astra” · 2 voices
“We do a lot of motion practice and it cuts down time tremendously, especially when doing opposition to MSJ it’s very document heavy task.”
in “Personal Injury Attorneys: What are you using AI for? I am seeing posts that say they like "Eve" and Claude an…” · 11 voices
“Running Claude on your desktop does not mean the data is private.”open
“You can build these all inside of Claude Code and connect to your email, then have it segment leads from there so you know the status of each person before you talk to them.”open
“It’s fking wild man! What it can do is mind blowing.”open
“This is where Eve/EvenUp-class tools and a well-set Claude Project both earn their keep.”open
“Before committing to Eve I'd set up a Claude project per document type and put your own exemplars and instructions in it.”open
“Yes! You can tell it to do anything you can think of, just treat it like a legal assistant in human language.”open
“Claude uploads your files online to Anthropic servers. Claude does not run locally so everything goes online, unlike a local LLM that you can run offline.”open
“We strictly use Claude Cowork in local folders, not the cloud. The files/work never leave the computer.”open
“They should be because consumer Claude even a paid subscription was founded to not have client attorney privileges. Once it goes in it's fair game.”open
“I recommend watching some intro YouTube videos on whatever you decide to use. We use Claude and love it (PI firm).”open
“It sometimes seems to Stretch the case to fit, and once it latches on to a case it does NOT let go of it.”
in “I’m curious if anyone here has dealt with a boss who heavily relies on CHATGPT” · 7 voices
ChatGPTCriticizes“ChatGPT is not private. There are serious risks to putting any of that into ChatGPT.”open
“AI saves tremendous amount of time, especially for lengthy discovery. It turns hours of work into minutes.”open
HarveyCriticizes“Yes, it can make good stuff sometimes, but I’ve tried to explain that Harvey has ZERO nuance and we’re missing huge points that could be used for defense.”open
ChatGPTValues“Using chatgpt will save you a lot of time.”open
“AI saves tremendous amount of time, especially for lengthy discovery. It turns hours of work into minutes.”
in “I’m curious if anyone here has dealt with a boss who heavily relies on CHATGPT” · 7 voices
“It sometimes seems to Stretch the case to fit, and once it latches on to a case it does NOT let go of it.”open
ChatGPTCriticizes“ChatGPT is not private. There are serious risks to putting any of that into ChatGPT.”open
HarveyCriticizes“Yes, it can make good stuff sometimes, but I’ve tried to explain that Harvey has ZERO nuance and we’re missing huge points that could be used for defense.”open
ChatGPTValues“Using chatgpt will save you a lot of time.”open
“ChatGPT is not private. There are serious risks to putting any of that into ChatGPT.”
in “I’m curious if anyone here has dealt with a boss who heavily relies on CHATGPT” · 7 voices
“It sometimes seems to Stretch the case to fit, and once it latches on to a case it does NOT let go of it.”open
“AI saves tremendous amount of time, especially for lengthy discovery. It turns hours of work into minutes.”open
HarveyCriticizes“Yes, it can make good stuff sometimes, but I’ve tried to explain that Harvey has ZERO nuance and we’re missing huge points that could be used for defense.”open
ChatGPTValues“Using chatgpt will save you a lot of time.”open
“CoCounsel is horrible. you ask it to do one task and get the document/response and ask same exact action and get something totally different.”
in “Thompson Reuters CoCounsel” · 2 voices
“Using chatgpt will save you a lot of time.”
in “I’m curious if anyone here has dealt with a boss who heavily relies on CHATGPT” · 7 voices
“It sometimes seems to Stretch the case to fit, and once it latches on to a case it does NOT let go of it.”open
ChatGPTCriticizes“ChatGPT is not private. There are serious risks to putting any of that into ChatGPT.”open
“AI saves tremendous amount of time, especially for lengthy discovery. It turns hours of work into minutes.”open
HarveyCriticizes“Yes, it can make good stuff sometimes, but I’ve tried to explain that Harvey has ZERO nuance and we’re missing huge points that could be used for defense.”open
“Yes, it can make good stuff sometimes, but I’ve tried to explain that Harvey has ZERO nuance and we’re missing huge points that could be used for defense.”
in “I’m curious if anyone here has dealt with a boss who heavily relies on CHATGPT” · 7 voices
“It sometimes seems to Stretch the case to fit, and once it latches on to a case it does NOT let go of it.”open
ChatGPTCriticizes“ChatGPT is not private. There are serious risks to putting any of that into ChatGPT.”open
“AI saves tremendous amount of time, especially for lengthy discovery. It turns hours of work into minutes.”open
ChatGPTValues“Using chatgpt will save you a lot of time.”open
“I am able to have cocounsel generate word docs.”
in “Thompson Reuters CoCounsel” · 2 voices
“He says that ChatGPT has hallucinated cases.”
in “Attorneys Relying on AI” · 4 voices
ChatGPTCriticizes“I was just let go because the new attorney they hired uses ChatGPT for everything (and let me tell you its discovery questions are a doozy) and they no longer need me.”open
“I’ve found the tool to be wildly inconsistent and inaccurate.”
in “Cocounsel TOA Builder or a Gaslight Machine” · 2 voices
“As Cocounsel exists now, it can’t compete with Word’s TOA building tool.”
in “Cocounsel TOA Builder or a Gaslight Machine” · 2 voices
“I was just let go because the new attorney they hired uses ChatGPT for everything (and let me tell you its discovery questions are a doozy) and they no longer need me.”
in “Attorneys Relying on AI” · 4 voices
ChatGPTCriticizes“He says that ChatGPT has hallucinated cases.”open
“I have been using it recently for a project and it's been helpful, but I am curious how others are feeling about it.”
in “Westlaw CoCounsel”
“The recent update is pretty great, but I hate that it doesn’t do pinpoint citations so I spend a lot of time to double check every citation.”
in “Warning for firms hiring virtual paralegals: be mindful of confidentiality on social media”
“I did some quick research and it looks like Cowork is specifically excluded from HIPAA compliance even if the atty has a business enterprise account.”
in “Would you report improper AI use?” · 3 voices
“You can have closed AI systems that are in the cloud. Claude is one of those systems.”
in “Would you report improper AI use?” · 3 voices
“I don't recommend cowork for a law firm, but client record safety isn't the reason.”open
“I did some quick research and it looks like Cowork is specifically excluded from HIPAA compliance even if the atty has a business enterprise account.”open
“I don't recommend cowork for a law firm, but client record safety isn't the reason.”
in “Would you report improper AI use?” · 3 voices
“You can have closed AI systems that are in the cloud. Claude is one of those systems.”open
“I did some quick research and it looks like Cowork is specifically excluded from HIPAA compliance even if the atty has a business enterprise account.”open
“I agree, it sounds like a simple and fast process but after playing with these tools for an hour yesterday I knew I could have pulled the cases manually faster than it was taking Westlaw to process.”
in “Advice needed: Efficiently pulling cited cases from opponent’s PDF briefs?” · 2 voices
“They seem to focus more on generating a big, fancy AI report about the brief rather than just letting me download the cases themselves.”
in “Advice needed: Efficiently pulling cited cases from opponent’s PDF briefs?” · 2 voices
“I love being able to upload a scheduling order and it calendaring everything for me. I don’t have to go back and check that it’s correct.”
in “Has anyone used Clio Manage AI?” · 4 voices
ClioMixed“It’s not great at chronologies which is what we need it for.”open
ClioCriticizes“Do it yourself or hire someone and it will be the cost of just a couple months of Clio AI, then you’ll have it forever.”open
ClioValues“We use Clio Manage AI for calendaring and it helps make calendaring faster but I prefer Clio Work (like Claude/Chat GPT) for summaries, chronologies, and discovery.”open
“We use Clio Manage AI for calendaring and it helps make calendaring faster but I prefer Clio Work (like Claude/Chat GPT) for summaries, chronologies, and discovery.”
in “Has anyone used Clio Manage AI?” · 4 voices
ClioMixed“It’s not great at chronologies which is what we need it for.”open
ClioCriticizes“Do it yourself or hire someone and it will be the cost of just a couple months of Clio AI, then you’ll have it forever.”open
“I love being able to upload a scheduling order and it calendaring everything for me. I don’t have to go back and check that it’s correct.”open
“Do it yourself or hire someone and it will be the cost of just a couple months of Clio AI, then you’ll have it forever.”
in “Has anyone used Clio Manage AI?” · 4 voices
ClioMixed“It’s not great at chronologies which is what we need it for.”open
ClioValues“We use Clio Manage AI for calendaring and it helps make calendaring faster but I prefer Clio Work (like Claude/Chat GPT) for summaries, chronologies, and discovery.”open
“I love being able to upload a scheduling order and it calendaring everything for me. I don’t have to go back and check that it’s correct.”open
“It’s not great at chronologies which is what we need it for.”
in “Has anyone used Clio Manage AI?” · 4 voices
ClioCriticizes“Do it yourself or hire someone and it will be the cost of just a couple months of Clio AI, then you’ll have it forever.”open
ClioValues“We use Clio Manage AI for calendaring and it helps make calendaring faster but I prefer Clio Work (like Claude/Chat GPT) for summaries, chronologies, and discovery.”open
“I love being able to upload a scheduling order and it calendaring everything for me. I don’t have to go back and check that it’s correct.”open
“These Claude AI prompts have saved me hours every week — sharing them here.”
in “I've been using Claude AI for paralegal work — here are the 5 prompts that save me the most time”
“Here are 5 prompts that work well — copy/paste and adapt to your case:”
in “5 AI prompts that have been saving me time on paralegal work”
